Privacy Policy

Privacy Policy

Operation Underground Railroad, Inc. (“O.U.R.”) realizes how important privacy is to our contributors. Therefore, we have adopted the following policy to advise you of your choices regarding the use of your personal information online. This policy describes what types of information we gather about you, how we collect it, how we use it, under what circumstances we disclose it to third parties, how you can update it and what choices you have regarding our use of your information.

This Privacy Policy applies to all information collected through your communications with O.U.R., whether electronic, written or oral; information collected through O.U.R. mobile applications (“Apps”) or O.U.R. websites (“Sites”) that include a link to this Privacy Policy; as well as any other information about you that we may collect offline or receive from third-parties (collectively, Apps, Sites, and offline or third-party information are referred to as the “Services”). By accessing our Services or providing your information to us, you accept and agree to the practices described in this Privacy Statement.

Personal Information Collection

Collection of information that identifies you as an individual or information which is linked or linkable to you as an individual, is referred to throughout this Privacy Statement as “Personal Information.”

When you engage with O.U.R. or visit or use our website, we collect a variety of information. In general, the type and amount of information we collect on you will depend on how you choose to interact with O.U.R.

If you make a donation to O.U.R. or make a retail purchase on an O.U.R. website, we will collect payment information such as your credit card number to process your transaction. We may use a third-party payment service to process donation payments. We will retain your credit card information only for as long as necessary to process the transaction. In addition, if you make a donation or a retail purchase we may will collect Personal Information from you that may include: your name, address, telephone number, and/or e-mail address so that we can send you a receipt and thank you for your donation or send the items purchased. We may also collect limited additional financial information to process your donations and/or purchase.

We may use or interact with third-parties to conduct fundraising campaigns, promotions or events. In these instances, we may receive access to donor reports which includes donor name, contact information and donation amount. We also may receive your Personal Information if you respond to a marketing campaign or other promotion benefitting O.U.R. that is conducted by a third party.

If you seek employment with O.U.R. or volunteer for O.U.R., we will collect information related to your role. For instance, we will collect employment history information if you submit a resume to O.U.R. If you are volunteering to assist in an O.U.R. event, we may collect information relating to the volunteer services to be performed.

We do not provide member information to telemarketers, mailing list brokers, or other companies that are not offering O.U.R.-endorsed services or benefits. Third parties do not collect personally identifiable information about the online activities of individuals who visit O.U.R. sites. Any text messaging originator opt-in data and consent will not be shared with any third parties.

How We Use Personal Information

You may be asked to provide different types of Personal Information, including your name, date of birth, email address, mailing address or telephone number. Particular Services may request storage of additional information such as your billing address, credit card number and expiration date. For example, we may ask for information to facilitate an online store purchase or register for one of our events. There are also optional opportunities for you to share your preferences and interests.

We and our service providers may use Personal Information for the following purposes:

  • Marketing.We compile lists for communications and marketing purposes. We will provide that information to O.U.R. affinity partners who we believe provide goods and/or Services that might be useful to O.U.R. contacts. Contracts with these companies require them to keep the member information strictly confidential and prohibit them from using it for any other purpose.

  • Inquiries.We will use your Personal Information to respond to your inquiries and to provide you with the information, resources and services you request.

  • Information and Events.We may use your Personal Information to keep you informed about news developments, to invite you to upcoming O.U.R. events in your area or to request voluntary time.

  • Fundraising.We may use certain Personal Information to contact you for the purpose of raising money for O.U.R., but any such communication will provide you with the opportunity to opt-out of receiving such future communications. If you reengage with O.U.R. without indicating your intent to opt-out, we will re-subscribe your email in order to ensure that you do not miss out on O.U.R. updates.

We may use certain Personal Information to contact you for the purpose of raising money for O.U.R., but any such communication will provide you with the opportunity to opt-out of receiving such future communications. If you reengage with O.U.R. without indicating your intent to opt-out, we will re-subscribe your email in order to ensure that you do not miss out on O.U.R. updates.

Sharing of Personal Information

O.U.R. may share Personal Information with its service providers and other third-parties that assist O.U.R. in furtherance of its mission. Information is only shared with third-parties pursuant to confidentiality requirements. In furtherance of our mission, your Personal Information may be shared with the following categories of third parties: service providers, O.U.R. affiliates, volunteers and others with your consent or as required by law.

  • Third-Party Service Providers. We may need to share Personal Information with third-parties that provide operational services on our behalf (such as website hosting, information technology and infrastructure, data analytics, email delivery, order fulfillment, auditing, or other services) or that assist O.U.R. in providing you with support and resources.

  • O.U.R. Affiliates. We may provide your information to affiliated organizations that share a common mission with O.U.R.

  • Volunteers. We may share limited Personal Information, such as contact information, with volunteers who are assisting O.U.R. and who require the information as part of their duties. Volunteers who are entrusted with Personal Information execute confidentiality agreements with O.U.R. prior to receiving any such information.

  • Social Media. If you engage with O.U.R. on a public, social media platform, you may be sharing your Personal Information with your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. Please note that any information you post within these public forums or social media pages may become public and may be read, collected, and used by anyone. Please exercise caution when deciding whether to disclose your Personal Information in these forums

  • Other Uses or Disclosures of Personal Information. We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our Terms of Use; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

  • Your Consent. In addition to the other disclosures described in this section, we may also use your information as you expressly authorize us to do so.

Other Information Collected

We gather certain broad information about website use including the number of unique visitors, the frequency with which they visit, and the programs and services preferred. We look at the data in summary form, rather than on an individual basis. We gather this information so we can learn how many people visit O.U.R. sites, which pages are the most and least viewed, and which websites are referring visitors to our sites. We use this information to help us in restructuring sites to meet our needs. O.U.R. sites do not respond to "Do Not Track" signals.

  • Cookies. O.U.R. online network utilizes a standard technology called a "cookie" to collect information about how our sites are used. Cookies are small strings of text stored on your computer's hard drive by a Web server. For example, session cookies identify your computer during a particular session to track the items you have placed in your "shopping cart" during a visit to our online stores. O.U.R. uses cookies in conjunction with third parties (such as Facebook and Google) to provide measurement on marketing campaigns and send targeted advertisements to internet users. O.U.R. does not use any personally identifiable information when targeting users for advertisements. Using cookies allows personally identifiable information to remain undisclosed.

    If you would like to opt-out of cookie collection, you can disable and or block third-party cookies in the settings section of your internet browser. If you would like to choose which third parties can use cookies on your internet browser and or see a list of the third parties which are using cookies on your internet browser, you can visit: optout.aboutads.info. Please note that if you choose to decline cookies, you may not be able to access certain interactive features and Services offered on O.U.R. sites.

  • Browser and Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.

  • Internet Protocol Address. Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the O.U.R. Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering Services. We may also derive your approximate location from your IP address.

  • Web Server Traffic Pattern Information and Browsing History. We collect standard web server traffic pattern information and your browsing history. General traffic, site usage, browser information and length of stay information is collected and stored in log files.

  • Using pixel tags and other similar technologies. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the online actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

  • De-Identified or Aggregate Information. We use De-Identified Information and Aggregate Information for activities including data analysis and research. “De-Identified Information” means information where identifiers have been removed so that it does not directly or indirectly identify and cannot reasonably be used to identify an individual. “Aggregate Information” means information about groups or categories of individuals which does not identify and cannot reasonably be used to identify an individual. For example, we may use Aggregate Information to compare the types of services our constituents utilize in one geographic location with another to understand how the two groups are different or similar.

  • Uses and Disclosures of Other Information. We may use and disclose other information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine other information with Personal Information. If we do this, we will treat the combined information as Personal Information. For example, we may work with data providers to tailor our communications to you, including fundraising and outreach communications, based on your areas of interest and other information about you. To do this, we may place cookies on your browser and combine IP address or browsing history with other de-identified data (such as a hashed, non-readable e-mail or postal address). We may then communicate with you through mail, email or other channels.

Opting Out

If you do not wish to receive emails, mailings or other communications, you can:
  1. opt out of email lists immediately by following the instructions at the bottom of each email;
  2. email us at dataprivacy@ourrescue.org,
  3. call us at 1-818-850-6146; or
  4. write to us at Operation Underground Railroad, Inc., PO Box 57338, Salt Lake City, UT 84157.

Editing Your Personal Information

Ways you can edit or update your Personal Information:
  1. email us at dataprivacy@ourrescue.org;
  2. call us at 1-818-850-6146; or
  3. write to us at Operation Underground Railroad, Inc., PO Box 57338, Salt Lake City, UT 84157.

The GDPR and Additional Information
for Individuals in the European Economic Area ("EEA")

To the extent that the EU General Data Protection Regulation (GDPR) applies to O.U.R., if you are an individual in the European Economic Area ("EEA"), it is your right to be informed of and to request a copy of the personal data O.U.R. holds about you. We also want to make sure your personal data is accurate and up-to-date; accordingly, you have a right to rectify or supplement your personal data. Under certain circumstances, you may also have a right to erase, restrict the processing of, transmit, or object to the processing of your personal data. If you would like to access, rectify, erase, restrict, transfer, or object to the processing of your personal data, please email us at dataprivacy@ourrescue.org or write us at the following address:

Operation Underground Railroad, Inc.
ATTN: Data Protection Officer
PO Box 57338
Salt Lake City, UT 84157

Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request if we need to verify your identity or the nature of your request.

We may process your data based upon your consent, when it is necessary for Services you request, when it is necessary for compliance with a legal obligation, or for any other lawful basis of processing. For all personal data collected and processed based upon your consent, you have a right to withdraw your consent at any time.

If you have additional questions, or concerns, please contact us at the above email or mailing address. If you remain dissatisfied, you can make a compliant with the applicable supervisory authority.

Data Security

We protect your Personal Information by using technologies and processes such as encryption, access control procedures, network firewalls, physical security and other measures. Data is secured in transit by Secure Sockets Layer (SSL) technology. Only authorized employees or agents with a legitimate business purpose are allowed to access your Personal Information. We train our employees and agents to implement and understand our privacy and confidentiality policies. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting O.U.R.” section above.

Please understand that O.U.R. is not responsible for the privacy practices of websites linked to our sites or other third parties. When leaving an O.U.R. site using such a link or by clicking on an advertisement, you should review the applicable privacy policy of the other party.

Changes to This Policy

O.U.R. may occasionally update this Privacy Policy. When we make changes to this Policy, you will see the word "updated" and the effective date beneath the Privacy Policy title. O.U.R. encourages you to review this Policy periodically to be informed of how we are protecting your information.

Contacting O.U.R.

If you have questions about this statement or believe that we have not adhered to it, please contact us via the email, phone number or address shown below.




Operation Underground Railroad, Inc.
PO Box 57338
Salt Lake City,
UT 84157

Notices and Disclosures

  • Children’s Privacy. O.U.R. does not knowingly request or collect information from any person under 13 years of age without parental consent. If you believe that your child has submitted Personal Information to O.U.R. without your consent and you would like this info restricted or removed, please contact us using one of the methods provided in “Contacting O.U.R.” above.
  • Links to Third-Party Websites. Our Services may contain links to third-party websites, whose privacy practices may be different from O.U.R.’s. This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third-parties, including any third-party operating any website or service to which the Services link. Links to other sites do not imply O.U.R.’s endorsement of the products or services or privacy or security practices of those websites. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the sites or our social media pages.
  • Jurisdiction and Cross-Border Transfer. O.U.R. is headquartered in the United States and has service providers in other countries, and your Personal Information may be transferred to the United States or other locations outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities may be entitled to access your Personal Information.
  • Information on Third-Parties. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy statement.

Text Message Terms & Conditions

To opt in to receiving text messages text UPDATES to 75004 to receive general updates or PRAYER to 75004 to receive prayer requests for survivors or operations. For support regarding O.U.R.’s text messaging program text “HELP” to 75004 or email us at info@ourrescue.org. 

Message and data rates may apply depending on your cellular provider’s service plan, which may include fees from your carrier to send and/or receive text messages. Some of the text messages O.U.R. sends may include links to websites. To access these websites, you will need a web browser and internet access. If you click on a link within a text message, data charges may apply. O.U.R. has no liability for the cost of any such text messages.

By opting-in, you certify you are the subscriber or non-subscribing customary user and are authorized to consent to receive text messages on the mobile phone number provided and you are authorized to incur any message or data charges that may apply. You agree and acknowledge that these Terms & Conditions shall be incorporated into any concurrent or subsequent agreements entered into between you and O.U.R.

O.U.R. cannot guarantee information sent via SMS is completely confidential. By opting-in, you acknowledge text messages sent to your phone may be seen by anyone with access to your phone. As such, you agree to take steps to safeguard your phone and text messages so long as you would like any such messages to remain private. 

To opt-out of receiving text messages from O.U.R. text STOP to 75004. You will receive a final text message confirming you have opted-out. 

O.U.R. and the carriers are not liable for incomplete, lost, delayed, or undeliverable messages.

O.U.R.’s Text Message Terms & Conditions can be modified at any time. The Text Message Program can be terminated at any time.