Frequently Asked Questions

Does O.U.R. operate in the United States?

O.U.R. salutes our nation's law enforcement officers and prosecutors at the federal, state and local levels who protect our country's children. Law enforcement professionals skillfully investigate, arrest and prosecute those who violate children. Our nation's police efforts to protect children in the U.S. are light years ahead of many, if not all other countries. O.U.R. acknowledges the expertise and extraordinary work done by these dedicated men and women who bravely battle the scourge of child sexual exploitation. O.U.R. shares the mission to save children and seek justice for those who victimize them, therefore O.U.R. is committed to enhancing law enforcement efforts by providing resources where budget shortfalls prohibit a child pornography, child exploitation or human trafficking operation from going forward. O.U.R. will also provide or facilitate child exploitation investigative training in U.S. jurisdictions where a need exists. Collaborating with law enforcement will reduce duplication, promote best practices and avoid other potential issues which might arise without close coordination. O.U.R. is privileged and honored to support our nation's heroes in this important cause to deter, disrupt and dismantle child exploitation and the trafficking of children in our nation's communities.

Why did Ballard leave the government?

Ballard worked as a Special Agent for the Department of Homeland Security for more than ten years, where  he was deployed as an undercover operative. He spent much of that time as a member of the Child Sex Tourism Jump Team and the Internet Crimes Against Children (ICAC)Task Force. He is proud to have worked in this position, as Homeland Security Investigations and ICAC are leading the way in combating trafficking and child exploitation. Because of jurisdictional restraints it was not legal for the US  government to engage in many cases overseas, particularly where there was no prosecutorial nexus back to the United States; however a private organization would have more flexibility. After much contemplation, Ballard decided to leave his position, realizing a public/private partnership between the government and a non-profit entity would be the ideal solution that would truly eradicate child slavery once and for all. Encouraged by those he worked with, Ballard founded Operation Underground Railroad in December of 2013, and the organization has since collaborated with the U.S. government on more than 65 child trafficking cases.

Who do I contact to request an O.U.R. representative to lecture at a venue near me?

To request a speaker, please complete this SPEAKER REQUEST FORM. Please remember we are a small organization and unfortuantely are not able to make every event, but will do the best we can to accomodate your request. 

Can I join the Operations Team?

We are not hiring Ops Team members at this time. If you would like to be registered in our system as our volunteer, please complete a volunteer profile. We will reach out if an opportunity comes up. 

I have a media inquiry and would like to speak to Tim Ballard or another O.U.R. representative for my story

All media inquiries can be sent to

Where is my receipt for my tax deductible donation?

Operation Underground Railroad is a non-profit organization. Therefore, all donations are tax deductible. Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
755 South Main Street, Suite 194
Cedar City, UT 84720

For those who donate online, you will automatically receive a receipt that can be used for tax purposes. Please keep the receipt for your records. Those who mail a check will receive a receipt in the mail. If you lose or misplace your receipt, please email

How can I get updates?

Email Newsletter: Once a quarter and once or twice a month we generate an email explaining the most recent events. If you would like to receive these updates, please click here.

Text Updates: If you are interested in being notified when children are saved, please text the word UPDATES to 51555.

Social Media: We will also be actively posting updates on our Twitter, Facebook, Instagram and YouTube accounts. Please follow or like us on those platforms if you wish to stay involved day-to-day.

How do I send you a donation?

Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
755 South Main Street Suite 194
Cedar City, UT 84720

Does O.U.R. take trafficking tips?

We are not a law enforcement body and cannot investigate trafficking leads. If you or someone you know is in danger, please contact local authorities immediately using all relevant channels of communication including: telephone, email, submissions via law enforcement web sites, etc. Please leverage investigative bodies such as city police departments, county sheriffs offices, state police and federal law enforcement including the FBI or HSI. Alternatively you can contact the National Human Trafficking Hotline at 1-888-373-7888 or visit their web site at to report a tip.
We have compiled a guide of helpful resources to report potential human trafficking and exploitation cases — please visit this link for more information. Although we are not a reporting agency, if you have exhausted all methods as outlined here you may fill out the leads form included in the link above. Thank you!

How are donations used?


Can I get a refund on my donation?

If you have made an error in making your donation or change your mind about contributing to O.U.R., we will honor your request for a refund made within 15 business days of your donation. To request a refund, call (818) 850-6146 or email Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.

What is the process to establish employer donation/gift matching?

The exact process is different for every employer, but any information your employer might require can be found on your donation receipt. Usually, after notifying your employer of your donation, the company will contact us and one of our representatives will handle the rest. If you have any questions about gift matching, please reach out to: or visit our gift matching page 

How much does it cost to rescue a child?

Each situation is different depending on travel, research, sting set-up, working with governments, aftercare etc., but on average one operation can costs anywhere between $50,000-$75,000 and each operation can save anywhere from 1 to 50 children.

What happens to rescued children?

Operation Underground Railroad rescue missions are always conducted in cooperation with government authorities. As such, when children are rescued, they are under the jurisdiction of the country where they are rescued and are placed into state custody. O.U.R. works with the government authorities to place rescued children in orphanages and rehabilitation programs which are predetermined and trusted by O.U.R. If family can be located, and it is determined that the family was not complicit, the child will be returned home to their family.

What happens to criminals?

Perpetrators are arrested, tried and sentenced. We follow this process every step of the way to make sure they can never kidnap and harm children ever again. We work with government authorities by providing evidence to assist with the investigation and prosecution of these criminals.

How are the proceeds from the O.U.R. Store used?

Proceeds are used to rescue children. Items purchased at the store are not tax deductible. If you have any problems purchasing items online, please email for further assistance.

Are you hiring?

We are currently looking to fill the below positions:


Can I volunteer or help with fundraising?

Please visit our Join the Fight page for more information on how to support O.U.R.


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