Frequently Asked Questions

Why did Ballard leave the government?

Ballard worked as a Special Agent for the Department of Homeland Security for more than ten years, where  he was deployed as an undercover operative. He spent much of that time as a member of the Child Sex Tourism Jump Team and the Internet Crimes Against Children (ICAC)Task Force. He is proud to have worked in this position, as Homeland Security Investigations and ICAC are leading the way in combating trafficking and child exploitation. Because of jurisdictional restraints it was not legal for the US  government to engage in many cases overseas, particularly where there was no prosecutorial nexus back to the United States; however a private organization would have more flexibility. After much contemplation, Ballard decided to leave his position, realizing a public/private partnership between the government and a non-profit entity would be the ideal solution that would truly eradicate child slavery once and for all. Encouraged by those he worked with, Ballard founded Operation Underground Railroad in December of 2013, and the organization has since collaborated with the U.S. government on more than 65 child trafficking cases.

Can I join the Jump Team?

We are not hiring jump team members at this time. 

Where is my receipt for my tax deductible donation?

Operation Underground Railroad is a non-profit organization. Therefore, all donations are tax deductible. Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
700 N Valley St. Suite B
Anaheim, CA 92801

For those who donate online, you will automatically receive a receipt that can be used for tax purposes. Please keep the receipt for your records. Those who mail a check will receive a receipt in the mail. If you lose or misplace your receipt, please email

How can I get updates?

Email Newsletter: Once a quarter and once or twice a month we generate an email explaining the most recent events. If you would like to receive these updates, please click here.

Text Updates: If you are interested in being notified when children are saved, please click this link and select "Sign Up For Text Alerts" by clicking on the mobile phone icon.

Social Media: We will also be actively posting updates on our Twitter, Facebook, Instagram and YouTube accounts. Please follow or like us on those platforms if you wish to stay involved day-to-day.

How do I send you a donation?

Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
700 N Valley St. Suite B
Anaheim, CA 92801

How much does it cost to rescue a child?

Each situation is different depending on travel, research, sting set-up, working with governments, etc., but on average one operation costs about $50,000 and each operation can save anywhere from 1 to 50 children.

What happens to rescued children?

Operation Underground Railroad rescue missions are always conducted in cooperation with government authorities. As such, when children are rescued, they are under the jurisdiction of the country where they are rescued and are placed into state custody. O.U.R. works with the government authorities to place rescued children in orphanages and rehabilitation programs which are predetermined and trusted by O.U.R. If family can be located, and it is determined that the family was not complicit, the child will be returned home to their family.

What is the process to establish employer donation/gift matching?

The exact process is different for every employer, but any information your employer might require can be found on your donation receipt. Usually, after notifying your employer of your donation, the company will contact us and one of our representatives will handle the rest. If you have any questions about gift matching, please reach out to:

How are the proceeds from the store purchases used?

Proceeds are used to rescue children. Items purchased at the store are not tax deductible. If you have any problems purchasing items online, please email for further assistance.

What happens to criminals?

Perpetrators are arrested, tried and sentenced. We follow this process every step of the way to make sure they can never kidnap and harm children ever again. We work with government authorities by providing evidence to assist with the investigation and prosecution of these criminals.

How can I return an item from the O.U.R. store?

If you do not like the product or it is the wrong size, we ask that you ship the item(s) to:

1304 N. Redwood Rd. #131
Saratoga Springs, UT 84045

Please include a note explaining why the item is being returned. We will then refund the item or send a new one.

How are donations used?

This is the current breakdown:

Are you hiring?

We are not hiring at this time. If you would like to submit your resume to, it will be kept on file for one year.

Is it possible for me to foster or adopt one of the rescued children?

We do not currently facilitate in the adoption process.

Can I volunteer or help with fundraising?

Please visit our Join the Fight page for more information on how to support O.U.R.

Who do I contact to request an O.U.R. representative to lecture at a venue near me?

To request a speaker, please complete this SPEAKER REQUEST FORM. Please remember we are a small organization and unfortuantely are not able to make every event, but will do the best we can to accomodate your request. 

Why can't I find your organization on or

We are still relatively new as an organization, and in many ways still a startup, but we are working hard at providing you with as much transparency as possible and are committed to improving on that continually. In the short-term, our transparency strategy is focused on running rescue operations and showing you the results of those rescue operations. Over time we will continue to improve our website and increase transparency on some of the finer details like expense infographics, charity-rating websites, etc. Any suggestions for improvement are very welcome; please use the contact form to share those with us.

Can I get a refund on my donation?

If you have made an error in making your donation or change your mind about contributing to O.U.R., we will honor your request for a refund made within 15 business days of your donation. To request a refund, call (818) 850-6146. Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.


Follow Us