Privacy Policy

Effective Date: March 1, 2014

PLEASE NOTE: THIS PRIVACY POLICY MAY CHANGE FROM TIME TO TIME AND CHANGES ARE EFFECTIVE UPON POSTING. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES. WE DO NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT THIS WEBSITE.

This Privacy Policy describes the information collection, use, and dissemination practices of Operation Underground Railroad and applies to our collection, use, storage and disclosure of information by us on our (a) websites, including all our divisions, subsidiaries and related companies and (b) on various third party websites. We are not responsible for the information collection or privacy practices of third party websites or applications.

Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our websites to provide you with information about our company.

Your Account

When you place an order, or donate to our non-profit company, we will ask you to set up "your account," which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order. Using your account information, we will send you communications that we believe are relevant to you, including newsletters and e-mails.

Information Automatically Collected

We automatically receive and collect certain types of information whenever you visit our website. For example, like many websites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our websites. We use this information to monitor the usage and performance of our website, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.

Information From Third Parties

If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your products or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

Other Information You Provide

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or purchase products, add items to “Your Wish List," sign up for special programs or information dissemination, communicate with us by e-mail, phone or otherwise, provide reviews, or provide alternative delivery addresses.

Sharing Your Information with Third Parties

We protect all of your information against unauthorized access or release. We share your personal and shipping information with third parties as follows:

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

No Collection of Information from Children

Our website is not intended for users under the age of 18, and we do not knowingly collect or retain information in connection with the website from children under the age of 18.

Security

When you place an order online with us your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted during any transfer to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our website database so it is not connected to the Internet, to keep it safe from hackers.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies also let us know how you found us (e.g., through a particular website or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features. You may read more about cookies at http://cookiecentral.com.

Web Beacons

From time to time we contract with third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or Web beacons (also known as action tags or single pixel gifs). A Web beacon is a transparent image that has been placed on a Web page and sends a signal when a user has visited that page. A Web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the Web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use Web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). This information may then be aggregated and used to assess the effectiveness of our e-mail communications.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your e-mail address directly from your computer or another person's address book or even obtain your e-mail address through programs that automatically search Web pages and e-mail traffic for e-mail addresses.

Please note that all e-mail that originates from us will either display the customer service phone number, logo (HTML e-mails only). In addition, our e-mails will contain our corporate address.

Linked Websites

Our websites may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked websites (including the websites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked website you visit.

Your Consent

By using our website (including through our customer service line), you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. As stated above, we reserve the right to modify or amend this policy at any time. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change.

Unsubscribe Procedures

To unsubscribe from a particular list follow the instructions in each promotional e-mail message sent by undergroundrailroad.com. For more information about protecting your privacy, you may wish to visit: www.ftc.gov.

If you have questions about this policy, please contact us at info@ourrescue.org.

Last updated: 3-4-2014

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